To understand the roots of conflict, assess current conflict-resolution
skills, and devise new strategies to actively and assertively overcome
the tensions and other disagreements that threaten productivity
and cooperation
Overview
ROI
for your organization
Professional
development to achieve individual goals
Understanding
and managing conflict
Strengthening
assertiveness
Sensing
and resolving negative conflict quickly and objectively
Understanding
Conflict
Exploring
your beliefs about conflict
Managing
conflict - a self-assessment
Defining
conflict
Positives
and Negatives of conflict
Understanding
the cycles of conflict
Assessing
Your Approach in Handling Conflict
“Conflict
Style Inventory” diagnostic
Model
of Conflict Management
Summary
of Style rationales
Sensing
conflict
Finding
the causes of conflict
The
cause of conflict menu
Behaviors,
aims and methods that cause conflict
Managing
Conflict
Reducing
the amount of places where conflict can hide
Determining
your response to conflict
Improving
relationships with the individuals you have conflict with
