Services

Our services focus on establishing and maintaining long lasting relationships. The Listening Center continually clarifies our clients' needs, reduces or eliminates obstacles to success and measures the results of each targeted intervention.


Our tailored Services and Programs focus on:

  • conducting needs assessments to clarify expectations and barriers to success,
  • linking increased performance to the successful execution of strategic initiatives,
  • expanding competitive advantage,
  • increasing employees' knowledge to service internal and external customers professionally,
  • developing employees' requisite behaviors to service internal and external customers assertively,
  • enhancing a self-sustaining, performance-based environment, and
  • measuring results as well as maintaining the momentum achieved.

Appropriate follow-up ensures significant, ongoing returns. Approximately three months after program completion, focus group meetings are held to determine a program's effectiveness. Other sources of measurement include evaluating knowledge gained, requisite behaviors improved and the tangible returns realized. A summary is presented along with The Listening Center's recommendations to maintain the momentum achieved.


A few of the organizations that have benefited from our collaboration include:

  • AT&T
  • Beth Israel Deaconess Hospital
  • Brown University
  • Christmas Tree Shops
  • Jordan's Furniture
  • Massachusetts Institute of Technology
  • Massachusetts General Hospital
    		•
    • National Institutes of Health
    • North Middlesex Savings Bank
    • State Street Corporation
    • Sterling Drug (Bayer Aspirin)
    • Stop & Shop
    • Sullivan Tire and Auto Service
    • US Army
     

    Jim Murphy, principal consultant of The Listening Center, personally facilitates many of our programs. He has garnered the respect of many professionals. McGraw-Hill publishes Jim's book, Managing Conflict at Work, in nine languages. This "concise, 80 page gem" is used as a learning guide in our Managing Conflict course.


    The best thing The Listening Center can say about its services is to let our satisfied clients speak for us:

    "Having used The Listening Center’s services for nearly 15 years, I find Jim’s services OUTSTANDING, and I value his counsel.”
    Chuck Bilezikian, Co-founder of Christmas Tree Shops

    "For sixteen years I have benefited from The Listening Center's services both personally and professionally as a former banking client.  Recently, Jim's coaching expertise assisted me in making the transition to a Senior Vice President position within the banking industry.

    Jim has an innate ability to get results.  I highly recommend utilizing the services of The Listening Center.  Your return on investment will be greatly enhanced."                  
    Lawrence P. Venezia, Senior Vice President, Sovereign Bank of New England

    “For more than 10 years Sullivan Tire has had the benefit of Jim Murphy’s knowledge and skills in the field of communications. He has played a key role in furthering our growth by showing us the importance of maintaining an orderly and consistent communications flow.” 
    Wayne Funder, Director of Human Resources, Sullivan Tire and Auto Service.

     

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