Managing Conflict Through Assertive Behavior

Purpose of Session/Introductions

• ROI
• Professional development to reach personal goals
• Understanding and managing conflict
• Strengthening your assertiveness
• Share experiences

Understanding Conflict

• Exploring your beliefs about conflict
• Managing conflict - a self-assessment
• Defining conflict
• Positives and Negatives of conflict
• Understanding the cycles of conflict

Assessing Your Approach in Handling Conflict

• “Conflict Style Inventory” diagnostic
• Model of Conflict Management
• Summary of Style rationales
• Sensing Conflict
• Finding the causes of conflict
• The cause of conflict menu
• Behaviors, aims and methods that cause conflict

Managing Conflict

• Reducing the amount of places where conflict can hide
• Determining your response to conflict
• Improving relationships with the individuals you have conflict with

Managing Conflict as a Team

• Exploring your beliefs about teamwork
• Why build a team
• Characteristics of a productive team
• Putting together a dynamic team
• Requirements of a team leader
• Roles a team member should assume and avoid

Summary

• Increase retention
• Strengthen your commitment to excel