Effective Communication - The Key to Success

Purpose of Workshop and Introductions

• ROI: reaching goals
• Personal development to reach individuals’ goals
• Working smarter to reduce job stress
• Sharing our knowledge on communication
• Improving interdepartmental, intradepartmental and personal communication

Communication and Objectives

• Identify successful managerial and leadership skills
• Identify and prioritize communication objectives
• Develop realistic strategies

Effective Interpersonal Communications

• Exploring your beliefs about communication
• Basic principles
• Barriers to effective communication

Active Listening

• Advantages
• Potent agent to produce change
• Influencing behavior
• Communicating professionally
• Active listening techniques
• Self-assessment of listening skills
• The dimensions of listening

Practice Communication Techniques

• Coaching sessions (split into groups to use the techniques)
• One person talks, one listens with feedback provided
• Groups’ discussion on feedback given
• Helpful hints for effective group meetings
• Communicating assertively

Summary

• Increase retention
• Explain second session agenda