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Effective
Communication
Purpose
To enhance interpersonal, interdepartmental and intradepartmental
communication
Overview
- ROI
for your organization
- Professional
development to achieve individual goals
- Working
smarter to reduce job stress
- Sharing
our knowledge on communication
- Improving
interdepartmental, intradepartmental and interpersonal communication
Communication
and Objectives
- Identify
and prioritize communication objectives
- Develop
realistic strategies
Effective Interpersonal Communications
- Exploring
your beliefs about communication
- Basic
principles
- Barriers
to effective communication
Active Listening
- Advantages
- Potent
agent to produce change
- Influencing
behavior
- Communicating
professionally
- Active
listening techniques
- Self-assessment
of listening skills
- The
dimensions of listening
Practice Communication Techniques
- Coaching
sessions (divide into groups to use the techniques)
- Groups’
discussion on feedback given
- Helpful
hints for effective group meetings
- Communicating
assertively
Maintaining Momentum
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