Effective Communication

• ROI for your organization
• Professional development to achieve individual goals
• Working smarter to reduce job stress
• Sharing our knowledge on communication
• Improving interdepartmental, intradepartmental and interpersonal communication
  

Communication and Objectives

• Identify and prioritize communication objectives
• Develop realistic strategies

Effective Interpersonal Communications

• Exploring your beliefs about communication
• Basic principles
• Barriers to effective communication

Active Listening

• Advantages
• Potent agent to produce change
• Influencing behavior
• Communicating professionally
• Active listening techniques
• Self-assessment of listening skills
• The dimensions of listening

Practice Communication Techniques

• Coaching sessions (divide into groups to use the techniques)
• Groups’ discussion on feedback given
• Helpful hints for effective group meetings
• Communicating assertively

Maintaining Momentum